1. Introduction
Call Protect Ltd (Company No. 15305775), trading as GetRefund.co.uk ("we", "us", "our"), is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller is Call Protect Ltd, registered at 124 Brompton Street, Oldham, Lancashire, OL4 1AG. ICO Registration: ZB795688.
3. Information We Collect
We may collect: your name, email address, telephone number, vehicle finance details, and any additional information you provide via our forms. We also collect technical data such as IP address, browser type, and device information through cookies and analytics tools.
4. How We Use Your Data
We use your personal data to: (a) assess whether you may have a car finance claim; (b) pass your details to a regulated Claims Management Company (CMC) or solicitor for the purpose of assessing and managing your claim; (c) communicate with you about our services; (d) comply with legal obligations.
5. Legal Basis for Processing
We process your data based on: (a) your consent, provided when you submit your details; (b) our legitimate interest in providing our lead generation service; (c) compliance with legal obligations.
6. Data Sharing
We may share your data with carefully selected FCA-regulated claims management companies or solicitors. We do not sell your data to unrelated third parties. We may also share data with service providers who assist us in operating our website and services.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 6 years, unless a longer period is required by law.
8. Your Rights
Under UK GDPR, you have the right to: access your personal data; rectify inaccurate data; erase your data; restrict processing; data portability; object to processing; and withdraw consent at any time. To exercise these rights, please contact us at the address above.
9. Cookies
Our website uses cookies to improve your experience and analyse site traffic. You can manage cookie preferences through your browser settings.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
Last updated: April 2026